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Every dollar you pay someone to perform an inefficient process is gone forever. Organizations bleed large sums of money a few minutes at a time. Once you invest in technology that makes your people more efficient, you have an asset that can be used for years. Saving minutes a day can add up to thousand of dollars per employee at the end of the year, easily justifying the initial investment.
The Internet is a near zero cost communication mechanism. Zent Consulting delivers websites and email marketing that target your visitors. Offload standard communications with your vendors, and clients via phone calls, mail, and faxes for a fraction of the time and cost. Your customers are busy people. Save them a few minutes per transaction and they will love doing business with you.
What would happen to your margins if half your routine interactions happened without employee intervention?
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